If you haven’t already, watch the video on our Home page for a breakdown of what you need to know about the repair process. Our team is here to support you every step of the way. Get in touch by calling 1800 374 726 and dial 1 for our Blackburn branch or 2 for Croydon. Alternatively, send us your details via the Contact Us page and we’ll get back to you in no time.


At the time of drop off, one of our estimators will inspect your vehicle and go through the repair process with you.

Depending on your insurance company we can then arrange transport to get you to your desired destination.


After inspection, your parts are ordered and your vehicle moves into the body repair shop to be stripped of all parts that need repairing or replacing. Our qualified technicians will then begin the process of repairing your vehicle using the latest technology and tooling.


When your vehicle body repairs are complete, it will enter our refinishing department. Here our qualified technicians will paint and polish your vehicle to the highest of standards using market leading technology, from computer colour matching, UV primers, infra-red paint curing and world renowned paint coatings.


Once your vehicle has been through the refinishing process it moves back into the body repair shop to get carefully reassembled.


Just prior to collection, every vehicle receives a complimentary clean including external wash and chamois, tyre shine, windows wiped inside and out, and interior vacuum. You’ll feel like you’re driving around in a brand new car!


Once completed, you will be contacted to arrange collection of your vehicle. When you arrive at DSI, one of our staff members will walk you through the repairs that were taken out on your vehicle.


We promise to treat every single car as if it were our own. At each repair stage, vehicles undergo rigorous quality control checks and customers are provided live progress updates. DSI offer a lifetime warranty on all our workmanship, you are definitely in safe hands.